Frequently Asked Questions

How do I contact The Beach Butlers?
It’s easy! To place an order, simply fill out our online shopping list at least ten (10) days to two (2) weeks ahead of your arrival date. Please be as specific as possible. If your preferences are unavailable, a comparable product will be substituted. We will contact you by telephone to confirm your order and payment information. A 48 hour cancellation notice is required with a minimum $125.00 cancellation fee. Specialty orders are non-refundable. For late or last minute orders, we will make every attempt to accomodate your request.
What are your service areas?
Established in 2004, The Beach Butlers proudly serves Panama City Beach, Destin and Sandestin, plus Florida’s Scenic Hwy 30A which includes: Carillon Beach, Inlet Beach, Rosemary Beach, Alys Beach, Seacrest, WaterSound, Seagrove Beach, Seaside, WaterColor, Grayton Beach, Blue Mountain Beach, Santa Rosa Beach and Dune Allen Beach.
What are the fees?
The Beach Butlers is an affordable way to keep your vacation kitchen shelves stocked with all your favorite items — without ever having to leave your vacation retreat. We charge $55.00 per hour for shopping AND delivery plus 20% on the total grocery and beverage items purchased. We accept VISA & MasterCard. One day notice and same day service rates apply.
What should I expect when I arrive at my vacation retreat?
Your vacation begins the moment you walk through the door! The Beach Butlers will have your requested items neatly arranged and stocked in your refrigerator and pantry upon arrival. Your Beach Butler order will be delivered by 5:00 pm on your arrival date, barring complications with prior tenant departure or cleaning schedule conflicts. If you are arriving on a holiday, your order may be delivered after 5pm.
How much time do I have to place my order before my requested delivery date?
Simply fill in our easy-to-use online shopping list at least ten (10) days to two (2) weeks days ahead of your arrival date. We will contact you by telephone to confirm your order and payment information. The Beach Butlers understands last minute travel delays and complications that may occur. We will always attempt to entertain any last minute request. During peak season, one day notice and same day service rates apply.
What type of payment do you accept?
We accept VISA & MasterCard. You will be personally contacted by The Beach Butlers to obtain credit card information. This gives us the opportunity to introduce ourselves, confirm your request and finalize your order.
How do you get the groceries to my vacation retreat before I arrive?
Not to worry, leave that up to us. Information provided to us from your request will allow The Beach Butlers to contact property management firms or property owners prior to your arrival and make arrangements for your delivery.
Can I order additional items?
Absolutely. Often, additional items are thought of after placing your initial request. You may contact The Beach Butlers by phone or e-mail 24 hours prior to your scheduled delivery to request additional items. Once you have arrived, if you’ve run out of some staples, forgot some items in your original order or just want to place another order during your stay, simply login to the online order form and place another order or call us at (850) 296-8857.
Can I get organic products?

Yes. Organic products including fruits and vegetables, dairy items, frozen meals, baby food and other packaged goods are available. All organic selections should be clearly noted in your online request. As always, feel free to contact us with any questions or special requests.

The Beach Butlers believes our environment deserves to be treated just as you would treat any person — with respect. We transport your items with eco-friendly cloth tote bags and support recycling efforts.

Do you deliver gift baskets?

Certainly. The Beach Butlers offers a unique experience to complement your special event, birthday party, business meeting and wedding ceremony. If you just want a gift basket available to welcome a guest, give us a call.

What is your cancellation policy?
A 48–hour cancellation is required with a minimum $125.00 cancellation fee. Specialty orders are non-refundable. If you do not cancel, your credit card will be charged for the full amount of groceries/personal items requested.
There is a problem with my groceries. What should I do?
The Beach Butlers treat all customer complaints seriously. It is our desire that you be 100% satisfied with the quality and freshness of the goods as well as with our service. If you feel that something does not live up to your standards, please contact us immediately so that we can make things right.

We welcome all feedback and suggestions. Please contact us at [email protected]